Refund policy

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

The item must be in the same condition as when you received it—unused, with tags attached, and in its original packaging—to be eligible for a return. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at hellokinexo@gmail.com. Please note that returns must be sent to the address provided in the email sent by the Kinexo team.

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Returned items will not be accepted without a prior return request.

For any questions regarding returns, please contact us at hellokinexo@gmail.com.

Damage and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), made-to-order products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

European Union 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As in the previous case, the item must be in the same condition as when you received it, unused, with the tags attached, and in its original packaging. You will also need to have the receipt or proof of purchase.

 

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and credit the refund.

If more than 15 business days have passed since we approved your return, please contact us at hellokinexo@gmail.com.